Cyber360 Service

Centralised ticketing, SLA tracking, asset management, and IT governance—so service delivery becomes consistent, measurable, and controlled.

Built by iDynamics Software Sdn Bhd

Cyber360 Service is developed by a team experienced in managing real-world IT service environments—helping organisations improve SLA compliance, operational visibility, and service quality.

How Cyber360 Protect helps your business

Many organizations struggle with

Tickets scattered across emails and spreadsheets
No clear SLA ownership
Untracked assets and undocumented changes
Inconsistent response times
Limited visibility into IT workload and performance

When service processes lack structure, IT becomes unpredictable.

Cyber360 Service centralises IT service operations into a single platform—managing tickets, SLAs, assets, projects, and billing with clarity and accountability.

This transforms reactive service handling into structured, measurable IT operations.

Key Capabilities

Centralised Ticket Management

Track, assign, prioritise, and resolve tickets through a structured workflow—ensuring no request is missed or unmanaged.

SLA Monitoring & Performance Tracking

Define service level agreements and monitor compliance in real time—improving accountability and service reliability.

IT Asset Management

Maintain visibility over hardware, software, and endpoint inventory—supporting lifecycle management and governance.

Service Performance Reporting

Access dashboards and reports on response times, workload distribution, and service trends—enabling informed management decisions.

Project & Billing Visibility

Track IT projects, service activities, and billing components in one place—improving operational and financial transparency.